3b33's Privacy Policy

3b33 ("we", "us", or "platform") is a trusted online casino and betting platform in Bangladesh. This privacy policy describes how your personal information is collected, processed, stored, and protected when you use our website and services.

By registering on our platform or using our services, you are considered to have accepted the terms of this privacy policy. This policy should be read together with our Terms and Conditions. If you do not agree with any part of this privacy policy, please refrain from using our services.

In this policy, "user" or "you" refers to any person who visits the 3b33 website or opens an account. We give the highest priority to user privacy and protect your information using modern security technologies including SSL encryption.

1.1 Information You Provide Directly

When you open an account on 3b33 or use our services, you provide the following information directly:

• Full name and date of birth
• Email address
• Password (stored in encrypted form)
• Payment information — bKash, Nagad, Rocket, Upay, or bank account details
• Documents required for identity verification (National ID card or passport)
• Information provided when contacting support

1.2 Automatically Collected Information

When you visit our platform, some information is collected automatically:

• IP address and device type
• Browser type and version
• Time spent on our site and pages visited
• Data collected through cookies and similar tracking technologies
• Gaming activity history and transaction records

1.3 Information Received from Third Parties

In some cases we may receive information from payment gateway providers, identity verification services, or authorities under applicable law. Information received from such third parties is always processed under this privacy policy.

3b33 uses your personal information for the following purposes:

2.1 Account Management and Service Delivery

• To create and manage your account
• To process deposits and withdrawals (bKash, Nagad, Rocket, Upay, bank transfer)
• To personalise your gaming experience
• To provide bonuses and promotional offers
• To provide 24/7 live chat support in Bengali

2.2 Security and Legal Compliance

• To detect and prevent fraud, money laundering, and other irregularities
• To complete the identity verification (KYC) process
• To meet applicable legal and regulatory obligations
• To ensure the security of the platform

2.3 Improvement and Analytics

• To improve the quality of our services
• To analyse and enhance the user experience
• To send relevant advertisements and communications (subject to your consent)
• To develop new features and services

3b33 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

We work with trusted third-party service providers such as payment processing companies, identity verification agencies, and technology infrastructure providers. These partners receive only the amount of information needed to complete their specific tasks and are contractually bound to follow our privacy standards.

3.2 Legal Requirements

In the case of court orders, government directives, or legal obligations, we may provide the necessary information to the relevant authorities. We always limit such disclosures to the minimum information required.

3.3 Business Transfers

If 3b33 undergoes corporate changes such as a merger, acquisition, or sale of assets, user information may be transferred to the new entity. We will notify users in advance in such circumstances.

3b33 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

4.1 Types of Cookies

• Essential cookies: required for the core functionality of the site, such as maintaining login sessions
• Performance cookies: used to analyse site usage and performance
• Functionality cookies: to remember your preferences and settings
• Analytics cookies: to understand user behaviour (subject to your consent)

4.2 Cookie Controls

You can control or decline cookies by changing your browser settings. Please note that disabling essential cookies may cause some important features of the platform to not work properly.

3b33 applies industry-standard technical and organisational measures to protect your personal information. We take the following steps to ensure a safe and reliable platform:

• SSL/TLS encryption: all data transmitted between your device and our servers is encrypted
• Password hashing: your password is never stored directly — only an encrypted hash is kept
• Two-factor authentication (2FA): an additional layer of security to protect your account
• Regular security audits: our systems undergo regular security reviews
• Access controls: only authorised staff can access user information for specific and necessary purposes
• Data backups: your information is stored in secure backups

While we are committed to ensuring the highest level of protection, it is not possible to guarantee complete security when transmitting information over the internet. You are responsible for keeping your account password confidential and logging in from authorised devices.

3b33 retains your personal information for as long as it is needed. Specifically:

• All account information is retained while the account is active
• Even after an account is closed, some information may be retained for a set period due to legal obligations
• Financial transaction records are retained for the long term as required by law
• Security logs and access records are retained for a set period

Once the retention period ends, we securely delete your information or anonymise it so that you can no longer be identified.

As a user of 3b33, you have the following rights regarding your personal information:

7.1 Right to Access

You can request at any time to know what information 3b33 holds about you. We will provide you with a summary within a reasonable time.

7.2 Right to Rectification

If your information is incorrect or incomplete, you can request a correction. You can update some information directly in your account settings.

7.3 Right to Erasure

In certain circumstances you can request that your personal information be deleted. However, this right may be limited where legal obligations exist.

7.4 Right to Object to Processing

You can object at any time to your information being used for marketing purposes and we will stop immediately.

7.5 Right to Data Portability

Where technically feasible, you can request your information in a structured, commonly used format.

To exercise these rights, please contact our support team at any time via 24/7 live chat.

3b33 is strictly a platform for users aged 21 and above. We do not knowingly collect any personal information from anyone under the age of 21. If we become aware that a minor has opened an account, we will immediately close that account and delete the associated information.

If parents believe their child has opened an account on our platform, please contact us immediately. To learn more about responsible gaming, visit our Responsible Gaming page.

3b33 may use servers located in various countries. Your information may be transmitted to and stored on these servers. For such transfers we ensure that your information is processed to an equal or higher standard of protection.

We have data processing agreements in place with the third parties we work with to ensure adequate protection of your information.

3b33 may update this privacy policy from time to time. For any significant changes, we will send a notice to your registered email or display a notification on the platform.

If you continue to use the platform after changes are made, you will be considered to have accepted the updated policy. We therefore recommend that you review this page regularly. The "Last Updated" date at the top of the page will always be visible.

If you have any questions, concerns, or complaints about this privacy policy or the processing of your information, please contact us through any of the following:

We take your complaints seriously and will work to resolve them as quickly as possible. Protecting your privacy is our highest priority.